Refund policy

We offer a 45-Day No-Questions-Asked Return Guarantee to ensure complete peace of mind.

1. Return Eligibility

To be eligible for a return:

• Item must be returned within 45 days of delivery

• Product must be in reasonable condition (used items are accepted)

• You must provide proof of purchase (order number or receipt)

2. Return Instructions

Email us at contact@myglam.com.au with your order number to initiate a return.
We'll provide return instructions and shipping details.

Note: Return shipping is the customer’s responsibility unless the item arrived damaged.

3. Refund Processing

• Once we receive your return, we inspect and process the refund within 5–7 business days.

• Refunds are issued to the original payment method.

• Shipping fees (if any) are non-refundable.

4. Damaged or Defective Products

If your product arrives damaged or defective, email us a photo within 7 days of delivery. We will send a replacement or issue a full refund, including shipping costs.

5. 2-Year Insurance Plan

If you purchased our optional insurance, you are covered for replacements due to:

• Accidental damage

• Loss during use or transit

• Water damage

To make a claim, contact: contact@myglam.com.au