Shipping policy

We proudly deliver to customers throughout Australia.

1. Processing Time

• Orders are processed within 1–2 business days (Monday–Friday).

• Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Method and Timing

• We ship via Australia Post or other reliable couriers.

• Estimated delivery time: 4–7 business days after dispatch.

• Tracking numbers are provided via email as soon as your order ships.

3. Shipping Costs

We currently offer free standard shipping on all orders over $100 AUD.

4. Delays

While we strive for timely delivery, we are not responsible for delays caused by the carrier, customs, or unforeseen events like weather or strikes.

5. Incorrect Address

Please ensure your shipping address is correct at checkout. If a package is returned due to an incorrect address, reshipping costs will be the customer’s responsibility.

6. Lost or Stolen Packages

If your package is lost in transit or stolen after delivery, contact us at contact@myglam.com.au. If you've opted for our 2-Year Insurance Plan, you're fully covered for loss and damage.